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Senior Regional Information Technology Specialist

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Information Technology
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General & Administrative
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2004W Requisition #
Thanks for your interest in the Senior Regional Information Technology Specialist position. Unfortunately this position has been closed but you can search our 133 open jobs by clicking here.

Minimum Required Education & Experience

Master’s degree in Information Technology, Information Systems, Computer Science and 6 years of experience or Bachelor’s degree in Information Technology, Information Systems, Computer Science or any other related certification and 10 years of relevant experience in IT support

 

Skills & Abilities

  • Management Information Systems (MIS) Trainings Preferred
  • Multiple countries support experience
  • Those with User Training experience highly desired
  • Proficient in Microsoft Office 2016, Office365 and Windows 10/Mac OSX in a domain environment
  • Ability to work with remote access tools like Team Viewer, Windows Remote Desktop, etc.
  • Ability to troubleshoot and provide higher level support for common hardware, software and network issues
  • Ability to meet deadlines and adjust to fast changing priorities
  • Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head.
  • Ability to quickly gain new skills and knowledge when faced with new challenges
  • Ability to work well under pressure
  • A customer service oriented individual
  • Aware of the ethical and professional standards of IT personnel
  • Pays attention to detail
  • Excellent verbal and written communication skills
  • Ability to ask appropriate, relevant questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented.
  • Is a team player
  • Able to show respect to all cultures and work in a culturally diverse environment

Expectations for Support

He/ she is expected to work during normal business hours though there may be some occasions where his/her supervision and/or assistance will be needed outside of work hours. To the greatest extent possible this need will be communicated to him/her in advance and personal obligations will be respected and honored as much as possible.  Flexibility and willingness to help meet critical project timelines and deliverables is considered important. Limited travel within the region.



Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.



Ethics Notice: No one at RTI may ever demand payment for anything of value in exchange for anything related to the hiring process (including, for example, for applying for, interviewing for, or receiving any offer of employment).  If any such request is made, please report this request confidentially to RTI’s Ethics office at HRethics@rti.org.  Any payment made will disqualify any applicant from future employment at RTI.  Please only use the HRethics@rti.org email address to report ethics concerns; any job applications sent to this email address will not be processed.


Physical and mental demands of this role include those that must be met by an employee to successfully perform the essential functions of this job, as outlined above.  Examples include:  remaining in a stationary position for long periods of time; operating a computer and other office machinery; thinking, learning, and concentrating effectively and frequently communicating with other people, both within RTI and outside of RTI; frequently moving about inside and travel between offices and laboratories; frequently conducting laboratory site inspections (if applicable), ability to handle the stress associated in meeting frequent, multiple and tight deadlines, ability to work in excess of 40 hours per week as workload and deadlines may require, consistent demonstration of mental stability and ability to have regular, reliable and predictable attendance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, per RTI procedure 4.2.1. 


RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach—one that integrates expertise across the social and laboratory sciences, engineering, and international development. We believe in the promise of science, and we are inspired every day to deliver on that promise for the good of people, communities, and businesses around the world. For more information, visit www.rti.org.


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is available here.

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